Returns & Exchanges
At Sugarboo & Co., we want you to love your treasures as much as we loved creating them. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange.
Verify Eligibility
Ensure your item is in its original condition and packaging; please note that custom orders, oversized art, and final sale items are not eligible for return.
Initiate Your Request
Contact our customer service team with your order number and reason for return to receive a Return Authorization number and shipping instructions.
Pack with Care
Securely package your items to prevent damage during transit and include your original packing slip or the provided Return Authorization form inside the box.
Ship and Track
Send your package back using a trackable shipping method; once received and inspected at our warehouse, we will process your refund to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing